How to Fix Xbox Remote Play Not Working?

So, gamers, your Xbox remote play is not working? Then, you must be annoyed because Xbox remote play makes gameplay more fun and realistic.

But unfortunately, wireless Xbox game controllers often encounter glitches, making it harder for gamers to play games in remote environments.

Fortunately, there are many simple fixes that you can try to fix the Xbox remote play controller not working. So, let’s get started.

What is Xbox Remote Play?

Xbox Remote Play is an amazing tool for gamers to play games from consoles to their PCs, mobiles, or tablets. Supporting the internet, users can access and play their Xbox games anytime and on any device.

This feature allows you to access all your Xbox console games, including Xbox game pass titles, on your mobile and desktop. However, make sure that your device is compatible with running Xbox games. Right now, both Android and iOS devices don’t support backward titles from Original Xbox or Xbox 360.

How to Fix Xbox Remote Play Not Working?

Do you have an important gameplay schedule with your virtual team? But, your Xbox remote play is not working, making it difficult for you to play your game. Then, don’t worry, just follow these solutions to fix the Xbox remote play controller not working:

Method 1. Logged In With Other Account

Have you allowed your friend to sign in to your Xbox console with their account? But, then, your friend can only use the remote play. The reason?

Xbox only allows you to access remote play on one account simultaneously. So, you need to ask your friend to log out of their account, and then you have to log in to your account.

Here’s how you can remove your friend’s account from the console:

Step 1. Click on your Xbox button and go to Profile and System.

Step 2. Then, go to Settings > Accounts.

Step 3. Follow on-screen instructions to remove your account.

Method 2. Reinstall the App

One of the basic solutions to fix the Xbox remote play controller not working is reinstalling the app. This solution can fix corrupted application files and bugs that may enter your app over time.

To reinstall the Xbox app on Windows as follows:

Step 1. Click on the Windows icon and select Settings.

Step 2. Go to Apps.

Step 3. Now, in the “Search this list” field, type Xbox. The list of all the apps related to Xbox will appear on your screen.

Step 4. Find and click on Xbox. Then, click on the Uninstall button next to it.

Step 5. Confirm your choice on the popup window and click on Uninstall again.

Step 6. Once the Xbox app is uninstalled, head over to the Microsoft Store to install the latest version of the app on your system.

Method 3. Updates the Xbox App

Reinstalling the Xbox app should be your second option. But, first, you should look for updates for your app in the Microsoft Store. Often updating the app can fix the bugs and glitches. Here’s how you can do it:

Step 1. Open the Microsoft Store app on your computer.

Step 2. Click on the library icon from the left corner.

Step 3. From the top left corner, click Get Updates and then, Update all. Now, wait for updates to install. Restart your computer to check if the problem is fixed.

Method 4. Select the Same Time Zone

If your Xbox console and connected devices have time and date settings for two different regions, it can cause the Xbox remote play not to work for you. Thus, you must sync the time and date on both devices. To do so:

Step 1. Go to Start > Settings > Time & Language.

Step 2. Next, select Date & Time and turn on the toggle next to Set time automatically setting and Set time zone automatically.

Step 3. Click on Synchronize your clock to sync your system clock to the internet time server.

Step 4. Later, click on the Region and ensure your country or region is set correctly.

Method 5. Log Out of the Xbox Companion App

Have you installed the Xbox Companion app on your system? Then, it can interfere with your Xbox app. So, you can log out of the Xbox Companion app and see if it fixes the problem. Follow these steps to log out of the Xbox Companion app:

Step 1. Type Companion in the search box.

Step 2. Open the Xbox Console Companion app.

Step 3. From the left menu, click on the cog icon to open Settings.

Step 4. From the Account tab, click on Sign Out.

Method 6. Clear the Cache

All the temporary and unwanted files present on your system can clog it, leading to performance issues. It can also impact the Xbox remote play feature. Thus, you can remove the cache from your system to provide significant space to run the Xbox app.

To clear the cache on Windows, go to Microsoft Edge > Settings > History > Manage History. Then, from the top-right corner, click on Clear browsing data. Then, click on the Time range option, and choose the range for which you want to clear the cache.

iPhone users can clear cache this way: Settings> Safari > Advanced > Website Data. Scroll down and tap on the Clear History and Website Data. Finally, tap on Remove Now to confirm.

Android users can follow this procedure — open the Chrome app > More > History > Clear browsing data. From the top, choose a time range or All time to delete everything. Also, check the box next to Cookies, site data, and Cached images and files.

Method 7. Look for Supported Countries

Xbox remote play is not available around the world. Therefore, there is a possibility that the Xbox remote play feature is not supported in your country, so you can’t access it.

The countries where this service is available are:

US, UK, Chile, China, Australia, France, Germany, Africa, Russia, Switzerland, India, Italy, and many more. You can search online whether your country supports Xbox remote play or not.

Method 8. Screen Mirroring

Do you cast your mobile or desktop screen on the TV screen for bigger visual impacts? Unfortunately, this can also cause the Xbox remote-play controller to not work for you.

Casting to the big screen can create network problems and latency issues. It might also create an issue when screencasting is not done correctly. So, you can avoid casting and play Xbox games on your mobile or desktop only.

Method 9. Check for Batteries

If your Xbox controller isn’t working properly, check the batteries to ensure they are not dead. The controller will not work if your batteries are low.

To check the battery power:

Step 1. Press the Xbox button to open the Home menu.

Step 2. Look for the battery icon from the top-right corner.

Step 3. If the batteries are low, replace or charge them to use the Xbox remote controller.

Method 10. Reduce the Distance

Xbox controllers are wireless, but there is still a limit to how far you can take them from the device. So, when you experience a sloppy or dropped connection, reduce the distance between the Xbox controller and the device.

Xbox suggested keeping your controller within the 19-28 feet range to your console for better performance.

Method 11. Remove all Obstacles

Third-party object interference can also disturb Xbox remote controller connection. So, remove all objects that come between your controller and console, like metal figurines, wooden desks, etc.

Method 12. Restart Your Xbox Console

Restarting your console can also fix temporary glitches and bugs. To restart your console, press and hold the Xbox button for at least 10 seconds to completely turn it off. Then, after a few minutes, press the button again to turn on your console.

After that, reconnect your Xbox controller with your console and see how it goes now.

Method 12. Update the Xbox Firmware

Finally, you can update the Xbox firmware to fix the error. Xbox controllers have unique firmware that needs to be updated frequently. If you don’t update firmware regularly, it can cause disconnection issues.

To update Xbox firmware, tap on the Xbox button to open the Guide. After that, go to Profile & System > Settings > Devices & Connections > Accessories.

Select your controller from the three-dot button and check for firmware updates.

Conclusion: Why My Xbox Remote Play Controller Is Not Working?

Many things can go wrong for Xbox remote play not working — from low batteries to caches. So, you can try all the solutions discussed to make your Xbox remote play work for you again.

So, don’t let anything disturb your gaming experience, and follow all the Xbox remote play feature fixing methods.

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